Homebuyer Help Services Pty Ltd (“we”, “us” or “our” in this policy) is committed to

providing quality services to you and this policy outlines our ongoing obligations to you in

respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988

(Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store,

secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of

the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of

Personal Information we collect include: names, addresses, email addresses and phone

numbers.

This personal information may be obtained through email correspondence, via the Site, from

Cookies and from third parties. While we may receive information from authorised third parties,

we encourage you to check the privacy policy of any third party before providing them with your

personal information. We do not control nor assume responsibility for the privacy policies of third

parties.

When we collect personal information, we will, where appropriate and where possible, explain to

you why we are collecting the information and how we plan to use it.

We may obtain Personal Information via our website www.homebuyerhelp.com.au, by email,

from media and publications, from other publicly available sources, from cookies and from

authorised third parties. We don’t guarantee third party website links or the privacy policies of

any third parties. We encourage you to check the privacy policy of any third party before

providing them with your Personal Information.

We collect your Personal Information for the primary purposes of providing our services to you,

providing information to real estate agents as part of our lead referral arrangements and for

marketing purposes. We may also use your Personal Information for secondary purposes

closely related to the primary purposes, in circumstances where you would reasonably expect

such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by

contacting us in writing.

When we collect Personal Information and the purpose for collection varies from the purposes

described above, we will describe how we plan to use that information.

Sensitive Information

We do not collect “Sensitive “Information” as defined in the Privacy Act i.e. information or

opinion about your racial or ethnic origin, political opinions, membership of a political

association, religious or philosophical beliefs, membership of a trade union or other professional

body, criminal record or health information.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from

you. However, in some circumstances we may be provided with information by third parties. In

such a case we will take reasonable steps to ensure that you are made aware of the information

provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in the circumstances and to the third parties

described above. Your Personal Information may also be disclosed where required or

authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and

loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained,

we will take reasonable steps to destroy or permanently de-identify your Personal Information.

However, most of the Personal Information is or will be stored in client files which will be kept by

us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it,

subject to certain exceptions. If you wish to access your Personal Information, please contact us

in writing.

We will not charge any fee for your access request, but may charge an administrative fee for

providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before

releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps

to make sure that your Personal Information is accurate, complete and up-to-date. If you find

that the information we have is not up to date or is inaccurate, please advise us as soon as

practicable so we can update our records and ensure we can continue to provide quality

services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Last updated: 5 October 2023